Passengers may submit applications or complaints to the Joint Stock Company “Rīgas starptautiskā autoosta” (the Riga International Coach Terminal) in the following ways:
- In an electronic form submit it by sending it to the e-mail [email protected];
- In paper form sending it by mail to JSC “Riga International Coach Terminal”, Prāgas Street 1, Riga, LV-1050 or by submitting it to the coach terminal hall administrator (in the passenger waiting area on the 1st floor of the coach terminal at the coach terminal’s ticket office No. 1);
- In an oral form. If necessary, the application/complaint made orally by a private person in the presence of the private person shall be made in writing by the coach terminal hall administrator (in the passenger waiting area on the 1st floor of the coach terminal).
The JSC Riga International Coach Terminal will respond:
- to applications/complaints submitted using the application/complaint form, which sets out the mandatory information to be provided;
- to applications/complaints submitted in free form, where mandatory information is provided*;
- The response will follow within three (3) days for questions (received by e-mail [email protected]) of an informative nature;
- within fifteen (15) working days if no further verification of the facts and information in the application/complaint is required;
- within thirty (30) working days if further verification of the facts and information referred to in the application/complaint is required.
If the Riga International Coach Terminal finds that the subject of submission or its part reaches outside the scope of the International Coach Terminal, the administration informs the applicant and, if possible, indicates the name and contact details of the competent/responsible authority or forward the application/complaint to the mentioned authority, informing the applicant thereof.
No response will be given to submissions if:
- The applicant’s name, surname, signature or mailing address is missing;
- The text of the application/complaint is illegible or incomprehensible;
- The application/complaint received contains language that is offensive to the dignity of the person and is indecent (rude, etc.)t;
- The content of the application/complaint does not require a substantive reply.
Applications/complaints may also be filed in a free format. *The mandatory information mentioned in the applications/complaints:
- The applicant’s name and surname;
- e-mail address or address, city, postal (ZIP) code;
- The basic characteristics of the problem: situation, place, date, time;
- Description of the core of the problem and the facts;
- Submission date.
- The applicant’s signature (handwritten or secure electronic).
When describing coach carriage related problems, please, specify the departure date, time and route!
For the passenger convenience please use the form submissions available from our website!