Ticket return policy

Domestic routes:

The ticket, together with the electronic cash register (EKA) receipt, must be returned to the point of sale where it was purchased;
If the ticket is handed in at the booking office at least two hours before the departure of the coach, the passenger is entitled to get a 75% refund of the value of the ticket;
The value of the ticket will not be refunded if there are less than 2 hours before the departure of the coach, as well as after the departure of the coach at the scheduled time, except in the cases mentioned in Rules No.599, point 42, issued by Cabinet of Ministers of the Republic of Latvia;
Electronically purchased tickets must be returned on the same website where the tickets were purchased or in-person to the hall administrator of JSC Riga International Coach Terminal at Prāgas iela 1 (1 Prāgas Street) not later than 2 hours before departure;
If the bus departure is delayed by more than 15 minutes compared to the scheduled departure, the passenger is entitled to get a 100% refund of the ticket value.

International routes:

The ticket, together with the electronic cash register (EKA) receipt, must be handed in at the point of sale where it was purchased. Electronically purchased tickets must be returned to the website where the tickets were purchased or in-person to the hall administrator of JSC Riga International Coach Terminal;
If you cancel your travel before the coach departs, the passenger shall receive an 80% refund of the ticket value;
The passenger is entitled to get a 100% refund of the ticket value if the coach run is cancelled by the carrier;
The value of the ticket shall not be refunded after the departure of the coach at the scheduled time and after the suspension of ticket sales (20 minutes before the departure of the coach).

Tickets purchased electronically:

Electronically purchased tickets must be returned to the website where the tickets were purchased or in-person to the hall administrator of JSC Riga International Coach Terminal at Prāgas iela 1 (1 Prāgas Street) no later than 2 hours before the ticket expiry time;
Refunds shall be made in accordance with the refund procedures set out in paragraphs 1 and 2;
The money for the returned ticket will be refunded to the buyer’s bank account;
If one electronic ticket is purchased for several passengers (group ticket), only the whole ticket can be returned;
No refund of the service fee for the ticket purchase;
In case of loss of the printout of the electronic ticket, it can be obtained at Riga International Coach Terminal, at Prāgas iela 1 (1 Prāgas Street), from the hall administrator upon showing an identity document, but not later than 30 minutes before the departure time of the coach run, specified in the ticket.

Money for the lost or damaged tickets (torn, burned, repaired, etc.) will not be refunded and the ticket will not be renewed.

Wrongly purchased tickets cannot be changed.